Decision boundary
DropScore measures delivery-event friction and recommends operational actions. Tenant systems remain responsible for payroll, dispatch, customer communication, account restrictions, safety outcomes, and final execution.
Legal
Terms shape for responsible pilot use.
DropScore pilots should keep operational decisions reviewable, tenant-owned, and separate from unapproved automated action.
Tenant-owned execution
Human approval required
LLM decision limits
Human approval
Complexity bonuses, instruction repair prompts, proof review, safety review, and customer-impacting actions should remain approval-based until tenant policy, calibration, and legal review support automation.
LLM boundary
LLMs may summarize verified evidence, explain missing or contradictory signals, and draft operator-facing text. LLMs must not directly decide pay, discipline, restrictions, safety outcomes, or customer and driver labels.
Pilot responsibilities
Operators should validate source data quality, confirm integration contracts, run smoke tests, review fairness and bias risk, and document how approved recommendations are applied in tenant-owned systems.
Production requirement