Use operational events instead of subjective driver-customer rating loops.
For last-mile operators
Delivery friction intelligence
A review layer that turns verified drop-off friction into fair pay recommendations, cleaner customer instructions, better ETAs, and tenant-owned action handoffs.
Governed LLM assistance
Human approval before action
No public customer score
Tenant systems stay in control
Operator action queue
Ready
Review needed
7
Gate access failed twice
Bonus
Heavy order, long walk
Review
Normal porch delivery
Clear
LLM draft
Needs approval
“Recommend complex drop-off bonus — gate access failed twice, 180 m carry. Grounded on 3 verified signals.”
Access friction
Customer contact
Physical load
Route bonus, repair, ETA, proof, and safety recommendations through operators.
Send approved actions to tenant systems with audit history and retry posture.
What it does
Evidence-backed friction intelligence, not customer ratings.
Score the delivery event
Use dwell time, access failures, contact attempts, handoff rules, package context, and repeated address patterns to explain why a drop-off was harder than expected.
Approve before action
Route bonus, ETA, instruction repair, proof, and safety recommendations through operator review before publishing anything to tenant-owned systems.
Protect the boundary
Keep private evidence auditable, avoid public customer scores, and use LLMs only as governed assistance with source references and human review.
Operating model
Built for teams that need evidence, not another inbox.
DropScore is useful when operators need to separate normal delivery variance from repeatable address, access, instruction, and tenant workflow friction.
1
Ingest tenant events
Deliveries, arrival, contact attempts, proof, exceptions, package context, and metadata.
2
Score with explanations
Wait, access, physical load, safety, instruction, and compliance signals stay reviewable.
3
Queue action decisions
Operators approve, reject, or request evidence before any tenant-facing handoff.
4
Track tenant execution
Outbound publishing, acknowledgements, retries, and exceptions remain auditable.
Where it helps
Start where delivery friction is already costing time.
Complex drop-offs
Identify heavy, long-walk, no-parking, access, and waiting friction with source evidence.
Instruction repair
Find repeat bad instructions and draft operator-reviewed repair prompts for the tenant workflow.
Action governance
Keep extra pay, messaging, safety, and proof workflows behind approval and audit trails.
Tenant onboarding
Show integration health, smoke data, sample payloads, and handoff status before pilot launch.
Pilot-ready path